Level 3

Building Resilience

One of the difficulties with building emotional resilience is that although it’s a vital coping mechanism associated with the work, it’s a skill that hasn’t been taught or even talked about much until recently, rather it’s something that most practitioners subconsciously realise that they need to learn while doing the job.    

For example,
– Being able to control your temper when being provoked.
– Being able to control your anxiety when in stressful situations.
– Being able to cope with emotionally upsetting incidents.
– Being able to maintain your position against argumentative people.
– Being able to contain feeling scared when in threatening situations.
– Being able to control your reactions when confronting aggressive people.
– Being able to handle the frustrations of dealing with regular conflicts.
– Being able to cope with personal upset after traumatic events.
– Being able to recover after severe adversity or acute trauma.

Although the types of skills required vary according to the adversity being faced, however there are many helpful approaches or techniques that can be used to improve performance, such as:  

Common sense
Emotional awareness
Manage situations
Recognise the warning signs
Positive or helpful attitude
Goal or task-oriented work

Clear communication
Be determined
Reflect and adjust
Learn from others

Personal development
Take a long-term view