Level 4

Plan and Implement Assertiveness

Make a list of things to do.

Identify the specific task of assertiveness that you want to attempt.
Determine what you are going to do.
Decide the best way of saying it.
Practice the action.
Anticipate what might go wrong and be prepared.
Keep calm, be polite, stay firm.
Avoid giving explanations particularly long ones as this provides opportunities for people to argue against your action.
Afterwards review your performance.
Learn from the experience and think how it can be improved.
Plan and practice your next action.
Do not give up as change will happen.


A&C Black – Assertive Yourself – 2009
Alberti & Emmons – Your Perfect Right: Assertiveness and Equality in Your Life and Relationships – 2001
Bishop, S. – Develop Your Assertiveness – 2006
Bower & Bower – Asserting Yourself: A Practical Guide for Positive Change – 1991
drug & alcohol.com – Assertiveness Training in Addiction – 2018
Lloyd, S – Developing Positive Assertiveness: Practical Techniques for Personal Success – 2001
Michael Argyle – Social Situations – 1981
Pfeifer, R. – Relationships: Assertiveness Skills – 2010
Smith, M. J. – When I Say No, I Feel Guilty – 1975